Careers at OptiPro Systems

OptiPro Systems has established itself as a solution provider for manufacturing precision optics. We are also very proud distributors of the world’s most popular CAM software, Mastercam, as well as the finest machine tools in the market. We are continuously striving to stay ahead of the technological curve, so our customers can stay ahead of the competition. Our team of engineers, technicians, salespeople, and front office personnel work together on a daily basis to provide our customers with cost-effective manufacturing solutions, coupled with service and support that is second-to-none.

OptiPro employs knowledgeable and experienced professionals that possess teamwork skills and consider the opinions of others, ensuring a positive work environment. Our employees have a passion for serving manufacturing companies across New York State as well as optics manufacturers all over the world.

If you believe you share this passion and have what it takes to be a part of the OptiPro team, please complete our employment application. If you run into any issues with our form please contact careers@optipro.com.

OptiPro is currently hiring qualified applicants for the following positions:

Senior Accountant

POSITION SUMMARY

The Senior Accountant will work to strengthen and optimize the accounting and financial reporting systems at OptiPro and their related parties.  Their primary role of the Senior Accountant is the timely preparation of the financial statements and maintaining the accounting environment to ensure the accuracy of the information reported in the statements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Prepares all aspects of the monthly, quarterly, annual financial statement package, including creating and posting journal entries, detailed general ledger account review and completion of all backup schedules needed, including footnotes.
  • Ensures all month-end processes are followed and completed in a timely and accurate manner.
  • Provides monthly reconciliation of balance sheet and P&L accounts.
  • Reviews, investigates, and corrects errors and inconsistencies in financial entries, documents, and reports.
  • Evaluates, develops, and adheres to all accounting policies and procedures.
  • Oversees AR/AP function ensuring accounts receivable have been collected within terms and all payables have been disbursed within terms.
  • Takes ownership of the accounting system and continuously improve internal controls, accounting processes and procedures.
  • Supports other departments in information requests (i.e. supplier surveys, vendor questionnaires, etc.)
  • Ensures compliance with GAAP, FAR and relevant taxing jurisdictions.
  • Provides Ad hoc budgets, schedules, reports as needed.
  • Proactively looks for feasible areas of cost reduction.
  • Aides in the forecasting process.

EDUCATION REQUIREMENTS

BS/BA Degree in Accounting or Finance

EXPERIENCE REQUIREMENT

3+ years of experience in Public Accounting required.

2+ years of audit experience preferred.

Work Environment

While most of the Senior Accountants time is spent in a normal office setting, some is spent in the production environment where the noise level can be loud.  Working in the production area entails possible exposure to airborne particles, possible electrical shock, chemicals and fumes and working with machinery with several moving parts.

Software Engineer II

Job Responsibilities:

The candidate will work on a team of software engineers involved in developing and maintaining applications for precision optics machines. The candidate will possess strong .Net programming skills as well as a solid understanding of object-oriented design. The position will report to the Software Engineering manager, and will work collaboratively with process development technicians, controls engineers as well as mechanical engineers. The position requires the ability to take ownership of, and be responsible for, one or more simultaneous software deliverables. The candidate will also provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing systems.

Requirements:

  • U.S. CITIZENS ONLY
  • Degree in Computer Science or related field
  • 3+ years professional coding experience
  • Net is desired but C# is acceptable
  • Strong understanding of object-oriented design
  • Excellent debugging/troubleshooting skills
  • Unit testing
  • TCIP/IP or socket programming
  • XML
  • Ability to work in a fast-paced environment and multitask
  • Interest in integrating hardware (probes, robots, etc.)

Additional Desired Skills

  • GIT
  • TFS
  • Client/Server
  • SQL
  • HTML
  • CNC experience
  • 3D modeling software
  • MATLAB
  • Javascript
  • JSON

Our policy is to provide equal employment opportunity to all qualified persons without regard to race, creed, color, religious belief, sex, age, national origin, ancestry, physical or mental disability, or veteran status. This policy is modified with respect to citizenship and national origin because of compliance with US Export Regulations (EAR / ITAR). We assure you that your opportunity for employment with this Company depends solely on your qualifications.

 About Optipro Systems

Corporate Video: https://www.youtube.com/watch?v=2uBSkrVPdis

OptiPro Systems, located in the greater Rochester (NY) area, has 40 years of experience developing and manufacturing precision optical fabrication machines and metrology systems. We are a global leader in designing and building computer controlled grinding, polishing, and measuring equipment for the precision optics and advanced ceramics industries. OptiPro’s Advanced Process Development (APD) department focuses on fabrication solutions for precision optics. These solutions are designed to yield parts that can be manufactured from a variety of commercially available materials including optical glasses, ceramics, crystals, and alloys. Part diameters range from a millimeter up to one meter for flats, spheres, aspheres, and freeform shapes. OptiPro works together with customers’ engineers on cost, process efficiency, design improvements, testing and evaluations to produce the highest quality fabrication and metrology systems that will add significant value to their overall capabilities.

Software Engineer I

Job Responsibilities: 

The candidate will work on a team of software engineers involved in developing and maintaining applications for equipment used in the defense and aerospace industries. The candidate will work on projects which involve integrating hardware such as probes and robots. The candidate will possess a passion for coding and a solid understanding of object oriented design. The position will report to the Software Engineering manager and will work directly with a mentor who will help the candidate grow into an independent software engineer.

Requirements:

  • U.S. CITIZENS ONLY
  • Degree in Computer Science or related field
  • A love of coding and software
  • Object Oriented programming languages (Java or .Net)
  • A strong understanding of Object-Oriented design
  • Excellent debugging/troubleshooting skills
  • Unit testing
  • Interest in integrating hardware (probes, robots, etc.)
  • Ability to work in a fast-paced environment and multitask
  • Good communication skills

Additional Desired Skills

  • GIT
  • TFS
  • SQL
  • Design patterns
  • 3D modeling software
  • MATLAB or Python
  • UI design skills
  • JavaScript
  • JSON

Our policy is to provide equal employment opportunity to all qualified persons without regard to race, creed, color, religious belief, sex, age, national origin, ancestry, physical or mental disability, or veteran status. This policy is modified with respect to citizenship and national origin because of compliance with US Export Regulations (EAR / ITAR). We assure you that your opportunity for employment with this Company depends solely on your qualifications.

About Optipro Systems

Corporate Video: https://www.youtube.com/watch?v=2uBSkrVPdis

OptiPro Systems, located in the greater Rochester (NY) area, has 35 years of experience developing and manufacturing precision optical fabrication machines and metrology systems. We are a global leader in designing and building computer controlled grinding, polishing, and measuring equipment for the precision optics and advanced ceramics industries. OptiPro’s Advanced Process Development (APD) department focuses on fabrication solutions for precision optics. These solutions are designed to yield parts that can be manufactured from a variety of commercially available materials including optical glasses, ceramics, crystals, and alloys. Part diameters range from a millimeter up to one meter for flats, spheres, aspheres, and freeform shapes. OptiPro works together with customers’ engineers on cost, process efficiency, design improvements, testing and evaluations to produce the highest quality fabrication and metrology systems that will add significant value to their overall capabilities.

Quality Control Inspector

JOB SUMMARY

The Quality Control Inspector ensures that OptiPro’s products meet customer and company requirements.  The Quality Control Inspector will administer OptiPro’s quality program under the guidance of the Supply Chain Manager.  The Quality Control Inspector will maintain quality standards by approving incoming materials, in-process production, and finished products; recording quality results.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Administers the company’s Quality Assurance Systems.
  • Approves incoming materials by confirming specifications; conducting visual and measurement tests; communicating rejecting and advising appropriate personnel of unacceptable material.
  • Purges and quarantines all non-conforming material.
  • Reviews and tracks non-conformance corrective actions.
  • Trains employees in the use of the Quality Assurance Systems.
  • Approves in-process production by confirming specifications; conducting visual and measurement tests; communicating required adjustments to appropriate supervisors.
  • Documents inspection results by completing reports and logs; summarizing re-work and waste; inputting data into quality database.
  • Develops and implements department operating procedures and process instructions.
  • Keeps measurement equipment operating by following operating instructions.
  • Maintains safe and healthy work environment by following all safety standards and procedures.
  • Notifies production and Supply Chain immediately on items that do not conform to customer and company QA specifications.
  • Maintains cooperative working relationships with all company personnel.
  • Works independently taking the initiative to provide solutions to potential QA issues.
  • Participates with supply chain in the selection and certification of vendors to assure that they meet quality specifications.
  • Performs all other related duties that may be assigned by management.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Other responsibilities and tasks may be assigned by management.  The individual must be able to lift up to fifty pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

H.S. degree or equivalent; or one to four years related experience and/or training; or equivalent combination of education and experience in a production-oriented environment.

REQUIRED SKILLS:

  • Knowledge and experience in using quality measurement equipment.
  • Ability to understand, analyze and solve quality related problems.
  • Must be detail-oriented.
  • Ability to interpret blueprints.
  • Able to work with computer hardware and software applications.
  • Ability to communicate with employees about quality processes and specifications.
  • Able to establish priorities consistent with business objectives.
  • Able to perform mathematical equations and work with formulas.
  • Ability to work independently with limited supervision.
  • Professional and positive approach, self-motivated, strong in building relationships, team player, dynamic, creative with the ability to work on own initiative.
  • Demonstrated strong oral and written communication skills.
  • Comfort with ambiguity and ability to navigate uncertainty.
  • Interest in working as part of a small and growing company, with awareness about the opportunities and challenges that come with a highly adaptive environment.

Measures of Performance/KPI’s:

 This position will be evaluated against the following criteria:

  • Success in preventing non-conforming product from reaching the production area.
  • Ability to process non-conformances in a timely and accurate manner.
  • Ability to investigate non-conformances to determine if there is a non-conformance and what the non-conformance is.
  • Ability to be flexible to support the production area as requested.
  • Ability to work in a team environment.
  • Success in implementing OptiPro Quality Program.
  • Success in educating OptiPro employees about the Quality Program and encouraging them to utilize it.
  • Ability to utilize OptiPro computer software to obtain data.
  • Ability to produce quality reports as requested.

 

BODY FUNCTION REQUIREMENTS ( ADA)

Job Description:  Quality Control Inspector

 

  • Head

_______Use of one eye

___X__ Use of both eyes

_______Hearing in one hear

___X_   Hearing in both ears

___X__ Required to speak

___X__ Flexibility in neck and head movement

 

  • Arms and Hands

_______Use of one arm and hand

_______Use of both arms and hands

___X__ Use of both arms and hands simultaneously

___X__ Ability to grasp

___X__ Ability to lift ___50__pounds

 

  • Legs and Feet

_______Use of one leg and foot

_______Use of both legs and feet

___X__ Use of both legs and feet simultaneously

___X__ Ability to bend at knees

___X_   Ability to bend legs at hips

___X__ Ability to lift ___50___pounds

___X__ Ability to stand for ____8__hours

 

  1. Back and Torso

___X__ Ability to bend to horizontal plane

___X__ Ability to lift ___50__pounds

 

  • Environmental Factors

_______Ability to work in cold temperatures (specify) ________

___X__ Ability to work in heat (specify)_90°___

_______Ability to work in inclement weather

___X__ Ability to work in dusty conditions

___X __Ability to operate motorized equipment

___X__ Ability to operate stationary equipment

_______Ability to meet established/required production standards

 

Optics Service Technician

JOB SUMMARY

The Optics Service Technician is responsible for the completion of Optics Service related work within the organization. This work will include installation, preventative maintenance, warranty work, and troubleshooting / repair of CNC machines at Customer sites. This individual will have frequent, direct contact with Customers and is expected to represent the company in a professional and courteous manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Related experience or training in a machine tool service environment. Responsibilities:

  • Always represents OptiPro Systems in a professional and courteous
  • Promoting and preforming preventative maintenance on customer equipment and conducting after-sales technical support and training.
  • Responsible for flowing information back to OptiPro for new and unresolved Service issues.
  • Develop and maintain partner relationships with our Customers, Vendors, and related third parties.
  • Maintains and protects all company property, tools, vehicles, and assets.
  • Performs work in a safe manner adhering to all policies, regulations, and laws for both OptiPro and the Customer.
  • Maintains up-to-date knowledge of products and methods to perform work in a safe and efficient manner.
  • Ensures the timely and accurate completion of work orders and required paperwork for all jobs, including Customer sign offs, expense reports, receipts, etc.
  • Accurately keeps track of time and material spent on jobs.
  • Works with Service Coordinators and Customers to resolve Customer cases in a timely manner.
  • Travels to Customer site to install new machines.
  • Travels to Customer site to maintain (preventative maintenance) the equipment that OptiPro sells.
  • Travels to Customer site to troubleshoot on a basic level the equipment that OptiPro sells.
  • Travels to Customer site to repair, with assistance, the equipment that OptiPro sells.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills:

  • Strong presentation skills and professional appearance
  • Excellent interpersonal communication and customer relationship skills
  • Attention to detail
  • Proficient in verbal and written English
  • Strong organizational skills
  • Microsoft Office proficiency
  • Ability to meet physical requirements of the job
  • Valid driver’s license
  • Valid Lock Out Tag Out training
  • Willingness to work a flexible schedule
  • Ability to work in a fast paced and dynamic work environment
  • Must be able to handle troubleshooting technical problems that happen and learn any skills that are needed.
  • Basic understanding of electrical, pneumatic, and hydraulic schematics; ability to read and interpret drawings and schematics

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and vibration. The noise level in the work environment may be loud.

  • Ability to work flexible hours; frequent travel (day and overnight) and driving throughout identified territory is necessary (travel = 85%)
  • Travel for training on vendor equipment and industry trade shows.

MEASURES OF PERFORMANCE (KPI’S)

This position will be evaluated against the following criteria:

  • Accuracy and timeliness of turning in paperwork for billing purposes.
  • Ability to resolve Customer issues in the minimum number of trips required.
  • Ability to estimate and meet estimates for job completion (time and materials).
  • Ability to resolve cases in a timely manner (number of cases completed).
  • Timeliness and accuracy in the entry of time into GSS and reporting on a daily
  • Case Statistics – Average days open, average days Customer is down.
  • Customer satisfaction – surveys

Machine Tool Account Manager

Job Summary:

  • Work closely with Machine tool inside sales (MTIS).
  • Work closely with Applications Engineers to insure responsive, accurate results with regards to Demos, Quotes, Turn-keys, Training etc.
  • Assist in marketing for various in-house events, publications, trade shows and off-site events.
  • Prepare weekly sales plan for review at Monday meetings.
  • Prepare highlights list for prior week and include especially questions or help that would be good for the rest of the team.
  • Accurate pipeline forecasting to track monthly and quarterly sales goals so the MTIS can communicate accurately with OEM’s and Methods.
  • Continuous efforts to identify new customers.
  • Ensure that all customer CRM data including names, phone numbers, emails, addresses, status, etc. are maintained accurately.
  • Utilize CRM to input all sales pipeline.
  • Communicate with MTIS information that will provide accurate sold vs forecasted data for analysis.

Essential Duties & Responsibilities:

  • Work with Machine Tool Division Manager to maintain current knowledge and expertise of products, new product opportunities, competitor capabilities and practices, market conditions, and market channels to develop short-term and long-term marketing and sales strategies for the company.
  • Establish and maintain contact with customers for effective product sales and customer relations.
  • Work to establish and maintain acceptable customer service standards with respect to negotiation lead times, product delivery lead times, installation, training and warranty claims.
  • Work with MTIS for quotations, and related negotiation documentation for the sales of all products represented by OptiPro. 

Required Skills:

  • Exceptional relationship management skills and the ability to build and grow connections with people of all types and backgrounds.
  • Exceptional verbal and written communication skills.
  • Independent critical thinking and creative problem solving skills.
  • Comfortable and confident using technology as an integral part of the sales process.
  • Highly organized and detail oriented, with the ability to keep multiple projects and client engagements active at once.
  • Comfort with ambiguity and ability to navigate uncertainty.
  • Style alignment with strengths oriented team environment and the ability to naturally elevate others.
  • Interest in working as part of a small and growing company, with awareness about the opportunities and challenges that come with a highly adaptive environment.

Education/Experience:

  • Experience in the machine tool industry, with extensive product and application knowledge in CNC machine tools preferred.
  • Solid negotiation skills and knowledge of marketing techniques, with 3+ years of sales experience preferred.

Work Conditions:

The position has good working conditions predominately in an office environment but also may require time in shop for customer demos. Ability to travel to meetings, demonstrations and installations with clients as necessary.

Position also requires frequent interaction with individuals from other departments.

Compensation:

Based on Experience

Measures of Performance (KPI’S):

  • Actual Machine tool sales revenue and profitability performance versus forecast.
  • Number of Qualified Opportunities Created – Total number of new, qualified opportunities created as well as the dollar value of each one.
  • Conversion Rate – number of new customers divided by the number of qualified leads
  • Accurate use and implementation of the tracking / CRM tools used by OptiPro

Automation Technician

JOB DESCRIPTION

The Automation Technician I is responsible for the completion of Automation and Service-related work within the organization. This work will include assembly, programming, testing, installation, and troubleshooting / repair of robots, automation systems, and CNC machines at Customer sites and shop build area. This individual will have frequent, direct contact with Customers and is expected to represent the company in a professional and courteous manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Related experience or training in a machine tool service environment:

Responsibilities:

  • Read schematic drawings to design, build, and wire electrical panels using various hand and power tools and measurement instruments at varying voltages.
  • Understand mechanical prints and perform mechanical work including assembly, fabricating, cutting, drilling/tapping, and painting
  • Program and test FANUC and other robots to perform tasks required for projects
  • Travels to Customer site to Install, train, maintain (Preventative Maintenance), troubleshoot, and/or repair the equipment that OptiPro sells. Maintain up to date knowledge of products and methods to perform work in a safe and efficient manner
  • Ensures the timely and accurate completion and documentation of work orders and required paperwork for all jobs including Customer sign offs, expense reports, receipts, etc
  • Always represents OptiPro Systems in a professional and courteous

SUPERVISORY RESPONSIBILITIES

None

OTHER DUTIES AND RESPONSIBILITIES:

  • Assist machine tool service department on service calls
  • Assist engineering with new designs
  • Internal equipment service and support

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Related experience or training in a machine tool service environment:

Required Skills:

  • Strong mechanical & electrical skills
  • Attention to detail
  • Basic understanding of electrical, pneumatic, and hydraulic schematics; ability to read and interpret drawings and schematics
  • Written and oral communication skills to interact with internal and external groups.
  • Ability to read and interpret engineering and industry-related technical instructions and specifications
  • Strong organizational skills
  • Ability to meet physical requirements of the job
  • Valid driver license
  • Valid Lock Out Tag Out training
  • Willingness to work a flexible schedule
  • Ability to work in a fast paced and dynamic work environment
  • Must be able to handle troubleshooting technical problems that happen and learn any skills that are

 

EQUIPMENT UTILIZED: The equipment described here must be used by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Personal computer, telephone
  • FANUC and other Robots
  • Various machines, equipment and tools, as required, to complete duties and responsibilities listed above
  • Personal protective equipment, as required
  • Electrical test equipment
  • Familiarity with CNC controls

 

WORK ENVIRONMENT

 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and vibration. The noise level in the work environment may be loud.

  • Ability to work flexible hours; Some travel (day and overnight) and driving throughout identified territory is necessary
  • Travel for training on vendor equipment and industry trade

Noises:

  • Shop environment – Could work in areas with excessive noise. (Hearing protection provided)

MEASURES OF PERFORMANCE (KPI’S)

This position will be evaluated against the following criteria:

  • Accuracy and timeliness of turning in paperwork for billing purposes
  • Ability to resolve issues
  • Ability to estimate and meet estimates for job completion (time and materials)
  • Timeliness and accuracy in the entry of time and reporting on a daily

CERTIFICATES, LICENSES, REGISTRATIONS

Valid NYS driver’s license required Valid US Passport – preferred

Lockout-tagout – Control of Hazardous Energy

VISION REQUIREMENTS

  • Close vision (clear vision at 20 inches or less) for computer
  • Color vision (ability to identify and distinguish colors) for reviewing
  • Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus. This is required when doing close work at varying distances from the eye – like using a computer and shifting gaze to documents).

Optics & Ceramics CNC Technician

JOB DESCRIPTION

  • Setup and operate OptiPro’s equipment
  • Keep detailed records of process development with ability to create reports/work instructions.
  • Ability to troubleshoot
  • Interface with prospective customers during machine demonstrations.
  • Maintain capital equipment, including but not limited to: daily cleanup of machines, general machine maintenance, keeping common work areas presentable.
  • On-site machine training for customers
  • Complete parts to desired specifications with proper data recording and minimal loss.
  • Complete project deliverables on time, with a high level of quality and attention to detail.

 ROLE REQUIREMENTS

  • Basic knowledge of grinding and polishing optical shapes including planos, spheres, and aspheres prior to starting is a plus but not required. Experience with machining metals and other materials would also well equip you with the basics to join this team. Much of this role will be taught on the job.
  • Ability to generate work pieces to required specifications, including but not limited to radius, diameter, center thickness, form error.
  • Ability to work independently to re-align (tram) machine when necessary.
  • Intermediate knowledge of Microsoft software products including Office and Windows.
  • Demonstrates time management, problem-solving, and organization skills.
  • Ability to work on multiple projects concurrently.
  • Ability to use basic and advanced metrology equipment including, but not limited to: spherometer, profilometer, calipers.
  • Strong interpersonal skills.
  • Work a minimum of 40 hours each week.
  • Abide by appropriate OSHA regulations.
  • Covid-19 Vaccinated

WORK ENVIRONMENT

  • Shop environment.
  • Must be present between 7:00am and 4:30pm, Monday through Friday.
  • Must be able to work more than 40 hours if asked to.
  • Will be required at times to work overtime or during non-normal business hours.
  • Frequently subjected to timeline constraints.
  • Will be responsible to work with and protect sensitive information.
  • Some positions within this department may require travel out of state.

Machine Build Technician

JOB DESCRIPTION

The Machine Build Technician is responsible for assembling and testing machines built within the organization. This work will include mechanical assembly, machine alignment, electrical wiring and troubleshooting of machine hardware and software. This individual may have direct contact with Customers and is expected to represent the company in a professional and courteous manner.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Related experience or training in a machine tool service environment: 0 – 2 Years 2 – 5 Years 5+ Years
Responsibilities Level 1 Level 2 Level 3
Always represents OptiPro Systems in a professional and courteous manner. X X X
Responsible for assembling, wiring and debug of new machines. X X X
Responsible for qualification and testing of new machines. X X X
Works with Engineering, Supply Chain and Sales to meet customer needs. X X X
Maintains and protects all company property, tools, vehicles, assets. X X X
Performs work in a safe manner adhering to all policies, regulations, and laws for Optipro. X X X
Maintains up to date knowledge of products and methods to perform work in a safe and efficient manner X X X
Accurately keeping track of time and material spent on jobs. X X X
Responsible for keeping work area organized and clean. X X X
Ability to troubleshoot equipment. Basic Intermediate Advanced
Ability to run machines and use Optipro software. Basic Intermediate Advanced
Ability to pack machine/accessories and safely securing all equipment on the truck for shipping. Assisted Little Supervision Unsupervised
Ability to tram machine both mechanically and within the software. Assisted Little Supervision Unsupervised
Ability to Ball-Bar, Laser Compensate machine X

 

SUPERVISORY RESPONSIBILITIES

0 – 2 Years 2 – 5 Years 5+ Years
Must be willing to provide new/existing employees with technical knowledge and proper build techniques. X X

 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Related experience or training in a machine tool service environment: 0 – 2 Years 2 – 5 Years 5+ Years
Required Skills Level 1 Level 2 Level 3
Professional appearance X X X
Attention to detail X X X
Proficient in verbal and written English X X X
Microsoft Office proficiency X X X
Ability to meet physical requirements of the job X X X
Valid Lock Out Tag Out training X
Willingness to work a flexible schedule X X X
Ability to work in a fast paced and dynamic work environment X X X
Must be able to handle troubleshooting technical problems that happen and learn any skills that are needed. X X
Understanding of electrical, pneumatic, and hydraulic schematics; ability to read and interpret drawings and schematics Basic Intermediate Advanced
Knowledge of safe rigging methods X X
Technical/engineering background preferred X X

 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and vibration.  The noise level in the work environment may be loud.

MEASURES OF PERFORMANCE (KPI’S)

 This position will be evaluated against the following criteria:

  • Timeliness and accuracy in the entry of time into GSS and reporting on a daily basis.
  • Performance vs estimated hours (future, looking to fix estimates today)
  • Training progression (Need to develop plan and matrix)
  • Quality (Number of issues caught at step inspection)

Field Service Technician

JOB DESCRIPTION

The Service Technician is responsible for the completion of Service-related work within the organization. This work will include installation, preventative maintenance, warranty work, and troubleshooting / repair of CNC machines at Customer sites and shop build area. This individual will have frequent, direct contact with Customers and is expected to represent the company in a professional and courteous manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Related experience or training in a machine tool service environment:

Responsibilities: Levels 1 (0-2 yrs.) Levels 2 (2-7 yrs.) Levels 3 (7+ yrs.)

  • Levels 1,2,3 Always represents OptiPro Systems in a professional and courteous
  • Levels 1,2,3 Promoting and performing preventative maintenance on customer equipment and conducting after-sales technical support and training
  • Levels 1,2,3 Promoting and performing preventative maintenance on customer equipment and conducting after-sales technical support and training
  • Levels 1,2,3 Responsible for flowing information back to OptiPro for future Sales
  • Levels 1,2,3 Responsible for flowing information back to OptiPro for new and unresolved Service issues.
  • Levels 1,2,3 Develop and maintain partner relationships with our Customers, Vendors, and related third
  • Levels 1,2,3 Develop and maintain partner relationships with our Customers, Vendors, and related third
  • Levels 1,2,3 Maintains and protects all company property, tools, vehicles, assets
  • Levels 1,2,3 Performs work in a safe manner adhering to all policies, regulations, and laws for both OptiPro and the Customer
  • Levels 1,2,3 Maintains up to date knowledge of products and methods to perform work in a safe and efficient manner
  • Levels 1,2,3 Ensures the timely and accurate completion of work orders and required paperwork for all jobs including Customer sign offs, expense reports, receipts,
  • Levels 1,2,3 Accurately keeping track of time and material spent on
  • Levels 1,2,3 Works with Service Coordinators and Customers to resolve Customer cases in a timely manner
  • Levels 1,2,3 Travels to Customer site to Install New Machines
  • Levels 1,2,3 Travels to Customer site to Maintain (Preventative Maintenance) the equipment that OptiPro sells
  • (Basic/Interm./Adv.) Travels to Customer site to Troubleshoot the equipment that OptiPro sells
  • (Assisted/little Supervision/ Unsupervised) Travels to Customer site to Repair the equipment that OptiPro sells
  • Levels 2,3 Ability to Ball-Bar, Laser Compensate machine
  • Levels 3 Ability to properly estimate jobs (materials, labor) – project manager for jobs

 

SUPERVISORY RESPONSIBILITIES

None

OTHER DUTIES AND RESPONSIBILITIES:

  • Assist engineering with new designs
  • Building maintenance and repair
  • Internal equipment service and support

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Related experience or training in a machine tool service environment:

Required Skills: Levels 1 (0-2 yrs.) Levels 2 (2-7 yrs.) Levels 3 (7+ yrs.)

  • Levels 1,2,3 Strong presentation skills and professional appearance
  • Levels 1,2,3 Excellent interpersonal communication and customer relationship skills
  • Levels 1,2,3 Attention to detail
  • Levels 1,2,3 Proficient in verbal and written English
  • Levels 1,2,3 Strong organizational skills
  • Levels 1,2,3 Microsoft Office proficiency
  • Levels 1,2,3 Ability to meet physical requirements of the job
  • Levels 1,2,3 Valid driver license
  • Levels 1,2,3 Valid Lock Out Tag Out training
  • Levels 1,2,3 Willingness to work a flexible schedule
  • Levels 1,2,3 Ability to work in a fast paced and dynamic work environment
  • Levels 1,2,3 Must be able to handle troubleshooting technical problems that happen and learn any skills that are
  • Levels 1,2,3 Basic understanding of electrical, pneumatic, and hydraulic schematics; ability to read and Levels 1,2,3 interpret drawings and schematics
  • Level 2,3 Knowledge of safe rigging methods
  • Level 2,3 Technical/engineering background preferred
  • Level 3 CNC machine tool programming experience

 

EQUIPMENT UTILIZED: The equipment described here must be used by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Personal computer, telephone
  • Other machines, equipment and tools, as required, to complete duties and responsibilities listed above
  • Personal protective equipment, as required
  • Specialized diagnostic and testing equipment
  • Electrical test equipment
  • Various hand tools
  • Familiarity with CNC controls – for diagnostics

WORK ENVIRONMENT

 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and vibration. The noise level in the work environment may be loud.

  • Ability to work flexible hours; Frequent travel (day and overnight) and driving throughout identified territory is necessary (travel = 85+%)
  • Travel for training on vendor equipment and industry trade

Noises:

  • Shop environment – Could work in areas with excessive noise. (Hearing protection provided)

MEASURES OF PERFORMANCE (KPI’S)

This position will be evaluated against the following criteria:

  • Accuracy and timeliness of turning in paperwork for billing purposes
  • Ability to resolve Customer issues in the minimum number of trips required
  • Ability to estimate and meet estimates for job completion (time and materials)
  • Ability to resolve cases in a timely manner (Number of cases completed)
  • Timeliness and accuracy in the entry of time into GSS and reporting on a daily
  • Case Statistics – Average days open, average days Customer is down
  • Customer satisfaction – Surveys

CERTIFICATES, LICENSES, REGISTRATIONS

Valid NYS driver’s license required Valid US Passport

Lockout-tagout – Control of Hazardous Energy

VISION REQUIREMENTS

  • Close vision (clear vision at 20 inches or less) for computer
  • Color vision (ability to identify and distinguish colors) for reviewing
  • Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus. This is required when doing close work at varying distances from the eye – like using a computer and shifting gaze to documents).

OptiPro Systems, LLC. (OptiPro) must comply with the International Traffic in Arms Regulations (ITAR) issued by the United States Department of State, Department of Defense Trade Controls. Because of ITAR, the company must limit employment opportunities to the following eligible categories, (1) a citizen or national of the U.S., (2) a lawful permanent resident, (3) citizen admitted as a refugee, or (4) citizen who has been granted asylum.

OptiPro is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. OptiPro will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.